RS77 Privacy Policy – How We Protect Your Data

1. Introduction

RS77 is an online betting and casino platform serving players in Pakistan. We offer sports betting with a strong focus on cricket and PSL, alongside live casino games, slot games, and a full game lobby — all denominated in PKR. To deliver these services properly and keep your account secure, we need to collect and process certain personal information.

This Privacy Policy explains what data we collect, why we need it, how long we keep it, who we may share it with, and how we protect it. We have written this policy in plain, straightforward language because we believe every player has the right to understand what happens with their information — without having to decode legal jargon.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which form part of the full agreement between you and RS77.

2. Data We Collect

RS77 collects two broad categories of information: data you give us directly when you register and use the platform, and data that is collected automatically as part of normal platform operation.

Information you provide directly:

• Full name, date of birth, and gender at registration
• Email address and mobile number used to create your account
• CNIC or passport details when identity verification is requested
• Payment account details — including JazzCash, Easypaisa, Raast or bank account numbers — for deposit and withdrawal processing
• Any information you share when contacting our support team, such as messages, screenshots or account details provided during a query

Information collected automatically:

• Device type, operating system, browser version and screen resolution
• IP address and approximate geographic location at the time of login or activity
• Session timestamps, pages visited, and features used within the platform
• Betting history, game session records, and transaction logs
• App performance data, crash reports and load times (where the RS77 app is used)

We do not collect more data than we need to operate the platform and serve you as a player. We do not purchase or acquire personal data from third-party marketing databases.

3. How We Use Your Data

The data RS77 collects is used for specific, legitimate purposes related to running the platform and serving you as a player. We do not use your personal information for purposes beyond what is listed here without your knowledge.

Where RS77 sends you promotional communications — such as notifications about a PSL season bonus or a new slot game release — you can opt out at any time by adjusting your notification settings in the account preferences section.

4. Payment Data

All PKR deposits and withdrawals on RS77 are processed through trusted Pakistani payment channels including JazzCash, Easypaisa, Raast, bank transfer, and standard debit or credit cards. When you initiate a transaction, RS77 records the payment method reference, the amount, the timestamp and the outcome.

RS77 does not store full card numbers, CVV codes, or complete mobile wallet PINs on its own servers. Payment credentials are handled directly by the relevant payment provider. RS77 only retains the transaction reference and result that is returned to us by the provider after a transaction is completed.

• Transaction records are retained as part of your account history and may be reviewed by our finance team during withdrawal processing.
• In cases where fraud is suspected, payment records may be shared with the relevant payment provider for investigation.
• All PKR transaction data is stored in encrypted form and accessible only to authorised RS77 staff.

5. Sharing Your Data

RS77 does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or marketing companies. Your data is only shared in the limited, specific circumstances listed below.

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data needed to complete your transaction.
• Game and software providers: Third-party game studios and live casino providers may receive a session token and game-specific data to deliver the game to you. They do not receive your full personal profile.
• Identity verification partners: Where a third-party KYC service is used to verify your identity documents, your CNIC or passport data is shared with that provider under a data processing agreement.
• Fraud prevention services: RS77 may share device and behavioural data with anti-fraud systems to detect and prevent account misuse.
• Legal obligations: If RS77 receives a valid legal request or court order requiring disclosure of player data, we will comply to the extent required by applicable law.

Any third party that receives data from RS77 is required to handle it securely and use it only for the purpose for which it was shared. RS77 does not enter into data sharing arrangements with parties that do not meet acceptable data protection standards.

6. Cookies & Tracking

RS77 uses cookies and similar tracking technologies to make the platform work correctly and to improve the experience for players. A cookie is a small file stored on your device by your browser when you visit a website.

Types of cookies used on RS77:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences, and enable secure navigation between pages. Disabling these cookies will prevent the platform from working.
• Analytics cookies: Help RS77 understand how players navigate the site — which pages are most visited, where players drop off, and how features are used. This data is aggregated and does not identify individuals.
• Performance cookies: Track page load times, app responsiveness and error rates to help the technical team identify and fix issues faster.
• Preference cookies: Remember settings such as your preferred language or display options so you do not have to re-select them each time you log in.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some parts of the RS77 platform behave.

7. Data Retention

RS77 retains personal data for as long as your account is active and for a reasonable period after account closure, as required by our operational and legal obligations.

• Account registration data is held for the lifetime of your account and for a minimum period after closure to fulfil any outstanding obligations.
• Transaction records — including PKR deposits, withdrawals and bet history — are retained for a minimum of five years to support financial auditing and fraud investigation requirements.
• Support communications are retained for up to two years after the query is resolved.
• Identity verification documents are retained for the period required to meet KYC obligations and are securely deleted thereafter.
• Session and behavioural logs used for platform analytics are anonymised and aggregated within 90 days.

When data is no longer needed and retention requirements are met, RS77 deletes or anonymises it in a secure manner so it cannot be reconstructed or re-identified.

8. Security Measures

RS77 takes data security seriously and applies a range of technical and organisational measures to protect player information from unauthorised access, disclosure, alteration or loss.

• All data transmitted between your device and RS77's servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing algorithms — RS77 staff cannot read your password in plain text.
• Access to player data within RS77's internal systems is restricted to staff with a legitimate need based on their role.
• RS77's infrastructure is monitored around the clock for unusual access patterns, intrusion attempts and anomalies.
• Regular internal security reviews are conducted to identify and address vulnerabilities before they can be exploited.

No system can guarantee 100% security, but RS77's approach is to keep player data protection standards as high as practically possible. If you notice any suspicious activity on your account, contact our support team immediately.

9. Your Rights

As an RS77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

• Right to access: You can request a copy of the personal data RS77 holds about you at any time. We will respond within a reasonable timeframe.
• Right to correction: If any information in your account is inaccurate or out of date, you can ask us to correct it. For basic details like your phone number or email, you can update these directly in your account settings.
• Right to deletion: You can request that RS77 delete your personal data. Please note that where data must be retained to meet legal or financial obligations — such as transaction records — deletion may not be possible immediately or in full.
• Right to restrict processing: You can ask RS77 to limit how your data is used in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, commonly used format so it can be transferred or used elsewhere.
• Right to withdraw consent: Where RS77 relies on your consent to process data — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

RS77 will not discriminate against you for exercising any of these rights. Requests are handled promptly and without charge in normal circumstances.

10. Minors

RS77 is strictly intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and KYC process, and accounts that are found to belong to minors will be closed immediately.

If you believe that a minor has registered on RS77 using false information, please contact our support team right away. Any data collected from an underage user will be deleted as soon as the issue is identified, and any associated funds will be handled in accordance with our Terms and Conditions.

11. Policy Changes

RS77 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered players via email or an on-site notification before the changes come into effect.

The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review this policy periodically so you stay informed about how your data is being handled. Continued use of RS77 after a policy update constitutes acceptance of the revised terms.

Minor clarifications or corrections that do not affect how your data is actually processed may be made without prior notice.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the RS77 support team. We are available around the clock and aim to respond to all privacy-related queries within 48 hours.

For account-specific issues such as data access requests or deletion requests, please also include your RS77 account ID so our team can locate your records without delay.